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Problems uploading avatars

 
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haru
Member


Joined: 20 Jun 2006
Posts: 15

PostPosted: Wed Aug 29, 2007 9:23 am    Post subject: Problems uploading avatars Reply with quote

Members are constantly having problems when trying to change their avatars. The message they get is:
Quote:
Fatal error: Call to undefined function imagefilter() in /var/www/html/forumup.org/includes/usercp_avatar.php on line 267


However, those with admin rights are able to change their avatars without any problems. I can do it from my profile and admin panel.

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- Haru

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gg'ssimon
ForumUp World-Wide Admin
<b>ForumUp World-Wide Admin</b>


Joined: 13 Nov 2005
Posts: 9610
Location: USA (ForumUp World-wide Admin )

PostPosted: Wed Aug 29, 2007 10:04 am    Post subject: Reply with quote

How many members have told you they have this problem?

Why not have one of them give you their password, and you try it through that member's profile page, the way a member would do it, (not from the admin panel) to see if maybe the people might not be doing something correctly.

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haru
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Joined: 20 Jun 2006
Posts: 15

PostPosted: Fri Aug 31, 2007 12:25 am    Post subject: Reply with quote

Ok I will try that next time.

But it's dozens of members that have said so. Few of them are mods, rest are regular members.

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FoxLeonard
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Joined: 25 Feb 2007
Posts: 1259
Location: Hyperborea

PostPosted: Fri Aug 31, 2007 6:56 am    Post subject: Reply with quote

Haru, as you say that the problem occurs when your members try to change avatars (rather than when they try to upload their first ones):

The way it is supposed to work, is that they can upload a new avatar "on top" of the old one, without deleting the old one first.

But if they delete the old one, then they cannot upload a new one with the same name.

And these options can occasionaly malfunction, for seemingly no reason...

If uploading "on top" of the old avatar gives the error message, then they may need to delete the old avatar first, and then upoad a new one, with a new name.

All this assuming that everything else is done correctly; image size, no spaces in the image name; correct upload path (URL) if you upload from the web, etc.

"Borrow" a user account, or create a test account, and try all options...

FoxLeonard

Edit: deleted option that doesn't exist.

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