ForumUp English Language Support

xristiana · Member Joined: 31 Oct 2007 Posts: 23 Location: Greece

This is the 4th day running that .gr is down AGAIN!

And yet no one informs us, no one prepares us for this, no one tells us how long it will be...

How much better it would be if a simple mail could warn us to inform our members.

I suppose this is too much to ask.

I am very disappointed in this server...free or not, that's not the issue.

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r0b0c0p · Member Joined: 07 Dec 2007 Posts: 21

xristiana wrote:

I am very disappointed in this server...free or not, that's not the issue.

You get what you pay for I guess. I will be moving my forum to a new host as soon as it's back up.

It's not possible to run a successful forum in these conditions. Mine took a serious hit from the christmas debacle when it was off-line for weeks, and although I have some more new members since then, it never fully recovered.

What makes this even more frustrating is that I have been really pushing it and promoting it a few days before these problems, and so any potential new members that have seen my adverts will just give up thinking it's a load of rubbish.

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xristiana · Member Joined: 31 Oct 2007 Posts: 23 Location: Greece

r0b0c0p wrote:

xristiana wrote:

I am very disappointed in this server...free or not, that's not the issue.

You get what you pay for I guess. I will be moving my forum to a new host as soon as it's back up.

It's not possible to run a successful forum in these conditions. Mine took a serious hit from the christmas debacle when it was off-line for weeks, and although I have some more new members since then, it never fully recovered.

What makes this even more frustrating is that I have been really pushing it and promoting it a few days before these problems, and so any potential new members that have seen my adverts will just give up thinking it's a load of rubbish.

Same here...

It's never really been ok since Christmas. Sad

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The only real time is here and now.

gg'ssimon · Posted: Mon Mar 03, 2008 1:25 pm Post subject:

We do have a notice in big purple letters on the index page of this support forum saying:

Quote:

Forums may be running slowly and even go offline at times during the next few days while our Webmaster does backups and other work on the server, such as updating all the forums to the newest version of phpBB- 2.0.23.

Everyone wants all the newest updates, but don't realize that it involves some server downtime in order to apply them.

[quote=r0b0c0p]You get what you pay for I guess. I will be moving my forum to a new host as soon as it's back up. [/quote]

All forum hosts have problems at times. In fact, there were two free forum hosts I know of that closed down totally, after having been up for a long time. Unless you put your forum on your own server, with you fixing any and all problems, you will never have things exactly the way you want all the time.

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Margaret /gg'ssimon~ForumUp World-Wide Administrator

xristiana · Member Joined: 31 Oct 2007 Posts: 23 Location: Greece

Quote:

We do have a notice in big purple letters on the index page of this support forum saying:

Quote:
Forums may be running slowly and even go offline at times during the next few days while our Webmaster does backups and other work on the server, such as updating all the forums to the newest version of phpBB- 2.0.23.

Do you really think this is practical?

Do you think we log on every day to the support forum wondering if there will be a problem someday?

Wouldn't sending a mass mail to all the members be much easier and save all this negalitivy going round?

A simple mass mail informing your members like we all do...it would solve everything!

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The only real time is here and now.

gg'ssimon · Posted: Mon Mar 03, 2008 1:46 pm Post subject:

Quote:

Wouldn't sending a mass mail to all the members be much easier and save all this negalitivy going round?

A simple mass mail informing your members like we all do...it would solve everything!

There are Thousands of forums. A mass email would not be practical.

Maybe some other system would be good, but only our webmaster could arrange something. We staff members can only do what we are doing- posting notices on the support forums. Sorry.

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Margaret /gg'ssimon~ForumUp World-Wide Administrator

xristiana · Member Joined: 31 Oct 2007 Posts: 23 Location: Greece

gg'ssimon wrote:

Quote:

Wouldn't sending a mass mail to all the members be much easier and save all this negalitivy going round?

A simple mass mail informing your members like we all do...it would solve everything!

There are Thousands of forums. A mass email would not be practical.

Maybe some other system would be good, but only our webmaster could arrange something. We staff members can only do what we are doing- posting notices on the support forums. Sorry.

I think mh message was very clearQ

of course I wasn't referring to a mail message to all the forums. That would be totally impractical.

I was implying that a mass mail be sent FROM THIS FORUM (the supprot forum) to all its members. After all, we all, or most of us members here.

Instead of writing a post and expecting us to see it, send a mass mail to all support forum's members so that we would surely be informed of the problem.

Is that too difficult too?

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The only real time is here and now.

gg'ssimon · Posted: Mon Mar 03, 2008 1:57 pm Post subject:

Quote:

I was implying that a mass mail be sent FROM THIS FORUM (the supprot forum) to all its members. After all, we all, or most of us members here.

Instead of writing a post and expecting us to see it, send a mass mail to all support forum's members so that we would surely be informed of the problem.

That would not be a good thing, actually. Right now, there are 9,558 members. Some are not real people (spambots) and some no longer have forum, etc. Mail servers would consider ForumUp to be a spammer, especially to the email servers of Yahoo, gmail, etc. if thousands of emails in one day were received by them from ForumUp. Things like that can lead to all emails coming from ForumUp to be blocked.

Admins of forums should routinely check the support forum to see any news of things going one. It doesn't need to be everyday.

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Margaret /gg'ssimon~ForumUp World-Wide Administrator

xristiana · Member Joined: 31 Oct 2007 Posts: 23 Location: Greece

Ok, now that you have explained the matter, I understand the difficulty.

What can I say...it was a suggestion.

I'll try and keep in touch just to check things up.

The forum is up again today. Do you know if it's just a trail or if they are ok now?

thanks for your prompt answers.

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The only real time is here and now.

gg'ssimon · Posted: Mon Mar 03, 2008 3:17 pm Post subject:

xristiana wrote:

Ok, now that you have explained the matter, I understand the difficulty.

What can I say...it was a suggestion.

I'll try and keep in touch just to check things up.

The forum is up again today. Do you know if it's just a trail or if they are ok now?

thanks for your prompt answers.

I do not know if the work on the servers is finished. Our webmaster has not said. Eventually all the ForumUp forums will be changed to the new phpBB3. So until that happens, do expect there to be some more times when the forums might be offline.

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Margaret /gg'ssimon~ForumUp World-Wide Administrator

PirateScoobs · Posted: Mon Mar 03, 2008 3:53 pm Post subject:

xristiana wrote:

Quote:

We do have a notice in big purple letters on the index page of this support forum saying:

Quote:
Forums may be running slowly and even go offline at times during the next few days while our Webmaster does backups and other work on the server, such as updating all the forums to the newest version of phpBB- 2.0.23.

Do you really think this is practical?

Do you think we log on every day to the support forum wondering if there will be a problem someday?

Wouldn't sending a mass mail to all the members be much easier and save all this negalitivy going round?

A simple mass mail informing your members like we all do...it would solve everything!

It takes me a minute out of my day to check the support forum for new updates, even if I do reply to something or not. That's not to much to ask. Wink

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Jordan (PirateScoobs)

xristiana · Member Joined: 31 Oct 2007 Posts: 23 Location: Greece

It depends on how you look at it.

I don't expect all my members to log on each day just to check if things are alright...only if they want to read something or reply.

I decided to form this forum so I expect myself to inform them when there is a problem and not expect them to know or check.

But then again, that is the responsibility that I feel I have and the way that I want to run my forum.

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The only real time is here and now.