ForumUp English Language Support

james2315 · Member Joined: 18 Jul 2008 Posts: 25

hello, i requested a backup for my site. My email is ***********@yahoo.co.uk, and ive recently asked for a backup. Its been 3 days.. no reply.

So.. i bought ad removal again, and requested again.

When will I get my backup?

Email address deleted by Alvas

Alvas · Posted: Mon Aug 18, 2008 3:38 pm Post subject:

Please, post your forum URL instead of your email address. We cannot do anything without knowing which forum is yours. Make sure to read the thread called Information about BackUps in the FAQ folder. Here's the link:

Only registered users can see links on this forum!
Register or Login on forum!

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Alvas/Alexander

james2315 · Member Joined: 18 Jul 2008 Posts: 25

yes, i have read it. Ive successfully got a backup along time ago, and I need a recent one, but im not receiving any emails or replys from forumup at all.

gg'ssimon · Posted: Mon Aug 18, 2008 4:52 pm Post subject:

james2315 wrote:

yes, i have read it. Ive successfully got a backup along time ago, and I need a recent one, but im not receiving any emails or replys from forumup at all.

Oh, hello James. You did say that after did the owner email change, the change is showing up in the admin panel? See:

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Have you checked your spam folder for the email from ForumUp? Often the emails from ForumUp wind up in spam folders.

What do you mean you successfully got a backup a long time ago, if you were not the forum owner then? How long ago are you talking?

Read the FAQ about backups again and follow the instructions exactly.

Be sure your profile is set to receive emails from ForumUp.

To check if you get any emails from ForumUp, have Wildcardz send you a pm through your forum, and then see if you get the email notification.

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Margaret /gg'ssimon~ForumUp World-Wide Administrator

james2315 · Member Joined: 18 Jul 2008 Posts: 25

wildcard got a backup along time ago on hotmail.

my email is listed as the owner email on the forumup section on the admin panel.

i have a yahoo account, that you said would work

and i have checked my spam filter.

no.. i havent received any recent emails with a backup attachment.

gg'ssimon · Posted: Mon Aug 18, 2008 5:22 pm Post subject:

I use Yahoo.com. I would think Yahoo.uk would deliver all emails as Yahoo.com does.

If you want to test it right now, sign up on your forum with another name, and another email address. Then use that user name to send your james2315 user name a PM through your forum. Then see if you get the email notification to your Yahoo.uk email account.

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Margaret /gg'ssimon~ForumUp World-Wide Administrator

james2315 · Member Joined: 18 Jul 2008 Posts: 25

I registered a new account with my yahoo email address, and it did not work.

How will i receive my backup! I really need it asap, and I spent even more money on ad removal, so i could...

I havent received any forumup emails, except the ones, saying "download backup, click this link"

I havent received any backups, or an activiation email for the test account..

Please can you send me the backup as an attachment on a post, or to another email address?

james2315 · Member Joined: 18 Jul 2008 Posts: 25

EDIT: i did receive a confirmation email. It looks like forumup emails from teamuber.forumup.com are acepted..

...i just havent received a backup.

gg'ssimon · Posted: Mon Aug 18, 2008 6:55 pm Post subject:

james2315 wrote:

EDIT: i did receive a confirmation email. It looks like forumup emails from teamuber.forumup.com are acepted..

...i just havent received a backup.

Very good.

Quote:

I havent received any forumup emails, except the ones, saying "download backup, click this link"

Well, so did you do that?

You must have patience now. Read the instruction again, right now. Don't think that because you read them once a long time ago, you remember all the steps.

Do EXACTLY what the instructions say, in the FAQ folder.

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Margaret /gg'ssimon~ForumUp World-Wide Administrator

james2315 · Member Joined: 18 Jul 2008 Posts: 25

ive read the FAQ folder again.

its been 2 days sinse my first request
1 day sinse my second
2 hours sinse my third

Still nothing... -_-

gg'ssimon · Posted: Mon Aug 18, 2008 7:17 pm Post subject:

james2315 wrote:

ive read the FAQ folder again.

its been 2 days sinse my first request
1 day sinse my second
2 hours sinse my third

Still nothing... -_-

Quote:

I havent received any forumup emails, except the ones, saying "download backup, click this link"

What exactly happened after you clicked on the link in the email?

What happened at this step:

Quote:

After clicking on the link you will see: >> . Make another click, and continue.

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Margaret /gg'ssimon~ForumUp World-Wide Administrator

james2315 · Member Joined: 18 Jul 2008 Posts: 25

i clicked the link, it brought me to a page saying ">>" then gave me backup options. then it said: "request backup at

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with your username and password Smile

"

So, i sent an email to that email address with my forum name, my email, and my username and pass.

gg'ssimon · Posted: Mon Aug 18, 2008 8:27 pm Post subject:

james2315 wrote:

i clicked the link, it brought me to a page saying ">>" then gave me backup options. then it said: "request backup at

Only registered users can see links on this forum!
Register or Login on forum!

with your username and password Smile

"

So, i sent an email to that email address with my forum name, my email, and my username and pass.

Oh, I didn't know the webmaster had that happen, instead of the procedure listed in the FAQ. You should have said that to begin with, then I wouldn't have sent you off to study the FAQ about backups! Laughing

Well, he is on vacation until September. Sorry.

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Margaret /gg'ssimon~ForumUp World-Wide Administrator

james2315 · Member Joined: 18 Jul 2008 Posts: 25

so i wont get my backup until september? .....

I cant wait.. i want to be free xD

james2315 · Member Joined: 18 Jul 2008 Posts: 25

..according to a friend of mine, a backup should have arrived within a day