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member has a problem

 
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Irene
Member


Joined: 11 May 2007
Posts: 59
PostPosted: Sat Jul 04, 2009 9:27 am    Post subject: member has a problem Reply with quote
one of my members has a problem logging in, she has tried requesting a new password, her account is activated she has the always log me in ticked but cannot access the forum, is there a way i can get her back in please my forum is our refuge

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Irene

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gg'ssimon
ForumUp World-Wide Admin
<b>ForumUp World-Wide Admin</b>


Joined: 13 Nov 2005
Posts: 8658
Location: USA (ForumUp World-wide Admin )
PostPosted: Sat Jul 04, 2009 10:13 pm    Post subject: Reply with quote
Ask her by PM for her password and you try logging as her.

And/or tell her to clear her internet cache.

Tell her to type in the password, not use the automated filled in feature.

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Irene
Member


Joined: 11 May 2007
Posts: 59
PostPosted: Wed Jul 08, 2009 2:52 pm    Post subject: Reply with quote
thank you for that she is now managing to get in ok

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Irene

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