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Posted: Mon Aug 03, 2009 8:44 pm Post subject: Backup Database Question
One of my moderators accounts was hacked today and whoever hacked it deleted all the threads in a forum he is moderator for. If I request a backup database will this bring all the threads back and fix the problem?
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Posted: Mon Aug 03, 2009 8:49 pm Post subject: Backup Database Question
Okay. Well, I'm talking to the moderator through e-mail and he's having trouble accessing the forum and only the forum. Is there any possible way to fix this? I looked at the ban list and he isn't banned. I just don't know what to do.
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Posted: Mon Aug 03, 2009 9:09 pm Post subject: Backup Database Question
PirateScoobs wrote:
Can he login?
No. He can't even access the page. He said it just shows a blank, white page and it says it's done loading.
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Posted: Mon Aug 03, 2009 9:17 pm Post subject: Backup Database Question
It still isn't working. He said he's using Mozilla Firefox. He said he's just going to wait for a bit and see if it works later.
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Joined: 13 Nov 2005 Posts: 8658 Location: USA (ForumUp World-wide Admin )
Posted: Tue Aug 04, 2009 1:41 am Post subject: Re: Backup Database Question
Cuckoo Farmer wrote:
One of my moderators accounts was hacked today and whoever hacked it deleted all the threads in a forum he is moderator for. If I request a backup database will this bring all the threads back and fix the problem?
The problem is that someone guessed or figured out his password. Change his account to a very hard to guess or figure out password. It should have at least 8 characters, include a number, and NOT have his name included in the password- not his user name or real name.
Meanwhile, make his current account NOT have any moderator rights!
Next, make it so no moderators can delete anything. Instead, make a Trash folder that is set to private. Have the moderators move undesired posts into the trash folder. Make only the trash folder able for moderators to delete threads. That will prevent the problem you experienced from happening again.
_________________ Margaret /gg'ssimon~ForumUp World-Wide Administrator
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Posted: Tue Aug 04, 2009 2:30 am Post subject: Backup Database Question
That fixes one problem but he's still having trouble accessing the forum. He was gone for the weekend and when he got back he found out his account was hacked. Is it just coincidence that his account was hacked and he can't access the forum?
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Joined: 13 Nov 2005 Posts: 8658 Location: USA (ForumUp World-wide Admin )
Posted: Tue Aug 04, 2009 7:05 am Post subject: Re: Backup Database Question
Cuckoo Farmer wrote:
That fixes one problem but he's still having trouble accessing the forum. He was gone for the weekend and when he got back he found out his account was hacked. Is it just coincidence that his account was hacked and he can't access the forum?
Someone getting his password would not have anything to do with his being able to view the forum.
Can he see this support forum?
_________________ Margaret /gg'ssimon~ForumUp World-Wide Administrator
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