Help for Activation Emails or Notification Emails not Received

If you haven't received the confirmation email from a board that you have registered with, or you are a board admin and your members are having problems with this, then please read this post and follow any instructions carefully.

What do I do first?
First you need to or get the members with the problem to check their spam/junk/bulk mail folders. Email from sites or persons not on their contact lists often ends up in there and gets over looked. Double check to make sure.

If the person has their email settings set to only allow email from people in their address book/contacts then this could be (but is not always) the problem. Those settings need to at least temporarily be changed.

Aside from telling users to check spam/junk/bulk folders, tell them that if they have Outlook Express or another email program on their computers set to receive mail, they need to go to their actual web based mail account and check for spam/junk folders there. Some ISP's filter what they deem to be spam into a spam folder on the web based area of one's email account with them, and they don't pass that onto Outlook Express or similar mail handling programs on one's computer.

They still don’t have the email. So what’s the problem?
At the moment ForumUp is experiencing some problems with emails as emails from the site have been blocked with some ISP/Email Providers. Which means thatthose email providers catch the email as spam before it reaches a person’s inbox or even junk mail folder.

What is ForumUp doing about this?
Unfortunately ForumUp can't really do anything about this, the best way to help this situation is for the users with the problem to contact their ISP/Email Providers as they are the valued customers and the company are much more likely to listen to what they have to say rather than us moderators. It would also help everyone here if you could reply to this post with the provider which has this problem along with some contact details, so that other users can see that there is a problem and know how to contact them if they don't already.

What information do I need to give when contacting the ISP/Email Provider?
To request that forumup email is unblocked you must contact the abuse team, for example for hotmail:

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You can also CC the email to other departments within the company, for example:

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,

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,

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You need to state the reasons why it needs to be unblocked.

Note - here we are using HOTMAIL as an EXAMPLE. Please contact the appropreiate persons with the ISP/Email Provider that you are having problems with.

And also give this information:

EMAIL of forumup used: (for example

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)
IP of server:(into prompt of ms dos type "ping

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to see these details.) [Command Prompt MS DOS can be found at Start > All Programs > Accessories > Command Prompt]
Address of page registration: (http://www.forumup.com/new_forum.php)
Email address that isn't receiving the emails from forumup: (for example

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)

I'm an Admin; How can I help my users?
It may also be a good idea to have a topic somewhere on your board where the problem can be reported; a forum set to allow guests to post would be helpful giving the nature of the problem or also provide an admin email address for you to be contacted by your board users with this problem.

That’s great but what about my users that can’t activate their account?
Please refer to this post –

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(Note this only works on accounts that have NOT been activated).

OR the adminstrator of the board can activate the users account by accessing the admin panel and clicking "Management" under users, find the username in question and click sumbit. When the page appears scroll down and near the bottom there is a "special admin panel". There you can choose to make the account active. Just click submit when you're done. It may be a good idea to send an email to the user to let them know that you have activated their account and they no longer need to search their mailbox for a confirmation email.



Written by Noclue4aname