ForumUp English Language Support

learning4ever · Member Joined: 05 May 2007 Posts: 16

I recently received this email:

Quote:

Hi,
ask on staff.forumup.com support, staff have new tool can helpU

Graziano Chiaiese
Hyarbor Srl

I have been trying to get a backup for a month now. Please help as soon as possible.

Noclue4aname · Member Joined: 21 Nov 2005 Posts: 2844 Location: UK

Oh yes, yours is a .com forum correct?

Well we're going to try changing your owner email okay? I suggest a yahoo email, as they usually get the emails okay. We hope that this will enable you to get the email on time (and actually get the email), so you are able to obtain a backup within the 24 hour time frame.

You can PM me the following details:

Forum URL:
Owner Email Now:
New Owner Email:

You can find what the owner email is in the ForumUp section of the admin panel, please do double check this before you send me the details.

_________________

mataos · Member Joined: 03 Jul 2005 Posts: 39

Hi,
Thanks for your help, I got a conformation message to the yahoo email account so I think my owner email has been changed, although my admin email is still the same

So should I pay again to top up my add free page views and try to get a backup again, should it now work being a yahoo account?

I am happy to try again, but just concerned that I will be paying more for no backup!

Pleasw advise me, or give the ok to try again!

Mat

_________________

Noclue4aname · Member Joined: 21 Nov 2005 Posts: 2844 Location: UK

I already replied to you via PM, but we hope this should work so do try.

The email address we are have changed is NOT the one in your profile, it's the owner email address which is the one you set up the forum with, which can be found under "ForumUp" in the admin panel.

_________________

drannel · Member Joined: 30 May 2007 Posts: 2

hello,

I experience exactly the same issue with my forum, would appreciate if you could help me out to.

GR:Drannel.

_________________

drannel · Member Joined: 30 May 2007 Posts: 2

learning4ever wrote:

I go to the admin panel, then backup database, then request backup or something like that, and then wait for the email.

Get the email, click on the >>, login (twice), and it brings me to the main admin panel page.

I go back to the email, click the link, and it brings me to the "request a backup" page again, where it then says I can't request another email because it hasn't been 24 hours, but I don't WANT to request another one, I thought I was supposed to be looking for something to download.

I have read everything I have found on backups, but if there is another link or if you can offer any advice that would be much appreciated!

Thank you!

hello,

I experience exactly the same issue with my forum, would appreciate if you could help me out to.

GR:Drannel.

_________________

learning4ever · Member Joined: 05 May 2007 Posts: 16

I paid well over a month ago, and this issue has still not yet been resolved. Question

Ales · Posted: Sat Jun 09, 2007 7:19 am Post subject:

Learning4ever, have you done what Noclue4aname asked you to do? If not, you should try that. Smile

_________________

Noclue4aname · Member Joined: 21 Nov 2005 Posts: 2844 Location: UK

learning4ever, I've already told you by PM (could you please just post here? It's much easier than answering the same question twice).

I have told Raulken, as far as I know it's not resolved yet. As of yet, I don't know how long it will take but as soon as I or other staff know, we'll let you know.

_________________

gg'ssimon · Posted: Sat Jun 09, 2007 1:31 pm Post subject:

learning4ever wrote:

I paid well over a month ago, and this issue has still not yet been resolved. Question

Please give the URL to your forum in every post. If you put it in your signature, it will always be there.

_________________
Margaret /gg'ssimon~ForumUp World-Wide Administrator

learning4ever · Member Joined: 05 May 2007 Posts: 16

Who is Graziano Chiaiese? I wrote to Raulken and instead got a reply from Graziano Chiaiese. Question

gg'ssimon · Posted: Sat Jun 09, 2007 4:33 pm Post subject:

learning4ever wrote:

Who is Graziano Chiaiese? I wrote to Raulken and instead got a reply from Graziano Chiaiese. Question

Please give the URL to your forum.

Graziano Chiaiese is Raulken's real name. "Raulken" is his user name on the forums.

_________________
Margaret /gg'ssimon~ForumUp World-Wide Administrator

learning4ever · Member Joined: 05 May 2007 Posts: 16

gg'ssimon wrote:

Please give the URL to your forum.

I have added it to my signature.

_________________

learning4ever · Member Joined: 05 May 2007 Posts: 16

Noclue4aname wrote:

learning4ever, I've already told you by PM (could you please just post here? It's much easier than answering the same question twice).

I apologize, I only PMed because you asked me to. From now on I will post here.

_________________

Noclue4aname · Member Joined: 21 Nov 2005 Posts: 2844 Location: UK

learning4ever wrote:

Noclue4aname wrote:

learning4ever, I've already told you by PM (could you please just post here? It's much easier than answering the same question twice).

I apologize, I only PMed because you asked me to. From now on I will post here.

It's okay... it just gets confusing when writing the same thing two different places. Laughing

_________________