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r0b0c0p · Member Joined: 07 Dec 2007 Posts: 21

Would I be correct in assuming that this problem will probably continue well in to the new year, or that you have no way of knowing?

If so, is there some way I can get a backup of my forum so I can test-migrate it to a different forum host?

I know that the backup service is for paying users only, but I am a very new user and I'm sure you can understand that from what I have seen so far I am not confident in paying for your services.

This is not a request to cancel my forum, it is just some questions. Thanks for your time.

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perrygogas · Posted: Tue Dec 25, 2007 12:37 pm Post subject:

xristiana wrote:

Quote:

One or two server(s) with several domains (see list below) is/are still going offline for periods of time -- anything from a few minutes to several hours -- after which they come back online "as if nothing happened".

I would just like to say that we have been offline for days and not just several hours.
Once we came online again yesterday afternoon but disappeared again as I was writing a post.
The site never came back on again.

We would appreciate anything new that you have on the matter as everyone is asking and I don't know what to say to them.

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Hello xristiana, our forum is on .gr too and the problems still exists...there is no sign of it betting any better....I just hope we do not have to wait after new year's to have it fixed...

perrygogas · Posted: Tue Dec 25, 2007 12:46 pm Post subject:

FoxLeonard wrote:

Quote:

Is there a possibility that we will lose everything?

Anything is possible, but I cannot see any signs in that direction now. It doesn't seem like a "crash" -- or the build up to one -- in that sense at all.

FoxLeonard

Lets cross fingers you are right!!! I do not want to lose 37,000 posts... Very Happy

Maybe this is a marketing trick to get us use the backup feature! Very Happy

And for all the people complaining: people you know you are using a FREE service with all that comes along with it although indeed it is a very good one most of the time!

FoxLeonard · Posted: Tue Dec 25, 2007 1:59 pm Post subject:

Robocop and Perrygogas, before I reply to your questions, I would like to quote the World Wide Admin, from page one of this thread:

gg'ssimon wrote:

We staff members don't really know what is going on.

In other words, we have no access to the servers, not even to their status. We depend on Raulken, the Webmaster, for information as well as for fixing things.

All that said, we do have a lot of experience -- from ForumUp and elsewhere -- and a lot of "general" knowledge, of course.

r0b0c0p wrote:

Would I be correct in assuming that this problem will probably continue well in to the new year, or that you have no way of knowing?

It seems likely by now that the latest reports have not reached Raulken; i.e. that he left -- to celebrate Christmas -- in the belief that everything was fixed on Thursday, when he got the server(s) up and running again. Or it may be that he needs something that is unavailable because "everything is closed" at the moment...

In either case it should hopefully be fixed between Christmas and New Year.

I should also add here that Raulken works alone on all this, and that he therefore must allow himself to trust the servers and take a break, from time to time.

Quote:

If so, is there some way I can get a backup of my forum so I can test-migrate it to a different forum host?

I am not sure if I misunderstand your question now, but there is no way to get a backup until the server and your forum are back online.

You need to talk to Raulken about such an arrangement, once the server is back up.

Quote:

I know that the backup service is for paying users only, but I am a very new user and I'm sure you can understand that from what I have seen so far I am not confident in paying for your services.

Yes, that is fully understandable, and I know that it is of little or no comfort to you if I say that this is an exception -- most probably because of the untimely time of the year.

perrygogas wrote:

And for all the people complaining: people you know you are using a FREE service with all that comes along with it

Yes, it is free, though you should be able to rely on ForumUp, despite that fact. And I can assure you that Raulken and ForumUp has nothing to gain from deliberately letting the servers be down for longer periods than what is necessary, as that affects the income from the advertising.

Once again, apologies for all the inconveniences and problems.

FoxLeonard

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perrygogas · Posted: Tue Dec 25, 2007 5:38 pm Post subject:

FoxLeonard wrote:

And I can assure you that Raulken and ForumUp has nothing to gain from deliberately letting the servers be down for longer periods than what is necessary, as that affects the income from the advertising.

Once again, apologies for all the inconveniences and problems.

FoxLeonard

I can assure you that I was joking!!!

Anyway the forums are back up!!!!!

FoxLeonard · Posted: Tue Dec 25, 2007 7:52 pm Post subject:

The server is indeed up and running again, since more than a couple of hours now, and without disturbances as far as I have seen.

With the earlier "jumping" in mind, I did not dare to announce it straight away.

And yes, I believed myself to understand that you were not all that serious with that comment, but I found it better to give it a serious reply anyway... Wink

FoxLeonard

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xristiana · Member Joined: 31 Oct 2007 Posts: 23 Location: Greece

Up at last...hope it stays that way.

Wishing everyone Merry Christmas, (or what 's left of it anyway) in health and with lots of love.

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The only real time is here and now.

r0b0c0p · Member Joined: 07 Dec 2007 Posts: 21

Hi, mine is working now. But I am presuming that it will go down again at some time, unless it is up because the root problem has actually been fixed, but we have no way of knowing if that is the case......

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FoxLeonard · Posted: Tue Dec 25, 2007 11:39 pm Post subject:

r0b0c0p wrote:

Hi, mine is working now. But I am presuming that it will go down again at some time, unless it is up because the root problem has actually been fixed, but we have no way of knowing if that is the case......

It is very true that we cannot be sure, until we have a confirmation from the Webmaster, Robocop. That's why it says:

However, it is still a bit early to say that the problems are fixed.

...in the Staff communications, on the Index page, and in the info post on top of this thread:

Quote:

There is however no definite "fixed report" from the Webmaster. And therefore we cannot yet be sure that everything will be up and running smoothly, from now on.

But I dare to say that it is looking better and better, for each hour that the server(s) stays online, without interruptions, now. I have monitored things as close as possible ever since it came back online, and I haven't seen a single glitch yet...

It is also near impossible that the server should have come back online by itself -- resynced and "rebooted" -- and stabilized, after all this continous down time. Which suggests that someone -- the Webmaster -- must have started it, or that the actual problem was between the server and the users, and thus not in ForumUp's equipment to begin with.

The Internet does get "overloaded" in several ways around Christmas, and such an overload could actually have caused a "bottleneck effect", in turn causing the connections to that particular server -- or servers -- to time out before the connections were fully established.

FoxLeonard

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kavyaa_angel · Member Joined: 11 Jul 2006 Posts: 30

in the list of affected domains why .in is not included as u too all knw that .in domain is also down

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LOVE KAVYAA_ANGEL
kavyaa ' s world

FoxLeonard · Posted: Wed Dec 26, 2007 5:39 am Post subject:

None of the domains are down at the moment, Kavyaa...

But otherwise you are correct, I had indeed left out .in

And I even know why: Initially I had happened to put .hu twice, and when I corrected that, I never realized that the "extra" .hu should have been replaced by .in

There are a few domains to keep track of... Rolling Eyes

Sorry for the confusion... Embarassed

FoxLeonard

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gg'ssimon · Posted: Wed Dec 26, 2007 3:05 pm Post subject:

r0b0c0p wrote:

Would I be correct in assuming that this problem will probably continue well in to the new year, or that you have no way of knowing?

If so, is there some way I can get a backup of my forum so I can test-migrate it to a different forum host?

I know that the backup service is for paying users only, but I am a very new user and I'm sure you can understand that from what I have seen so far I am not confident in paying for your services.

This is not a request to cancel my forum, it is just some questions. Thanks for your time.

The only way you can get a backup is if you pay for the large quantity of "no-ads" package.

This problem with the forums has happened in the past, and then all was well again for a long time. Nothing to worry about really. Just a few days of inconvenience. Sometimes it is not anything about the server, but some other internet kind of problem.

Data from a server travels to connection points/relay stations called "nodes" that are other servers around the world. That data then travels to another "node" someplace in the world, then another and another, and finally the signals get to each person's personal computer. That is why the internet is called "The World Wide Web". The data traveling around makes a web pattern if you drew lines connecting all the servers/nodes.

If there is a problem with one of the nodes, that could prevent the information from making it's final destinations.

For information: The servers are located in Texas, USA. They are at what could be called a "server farm". Raulken does not own the building where the servers are or the company that runs the "server farm."

To stress again, we staff do not know what the cause was for this recent down time.

FoxLeonard was telling some possible reasons, but those are not known facts about what happened this time. The good news is that all is well again! Very Happy

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Margaret /gg'ssimon~ForumUp World-Wide Administrator

r0b0c0p · Member Joined: 07 Dec 2007 Posts: 21

.nz is down again.

I don't think you can blame the internet in general.

The internet, or more specifically the TCP/IP protocol which the internet is based on, was designed in the 1960's by US defense as a de-centralised network that copes with nodes being down, or completely destroyed in the case a war.

The whole point in it is that a route can be traced dynamically by servers (nodes) that do work. The problem must be with the source, or very close to the source.

My users will soon get completely tired of this. The forum has already taken a big dip in attendance, with only a handful of members bothering to check now and then, and only 1 new member in the last week.

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cabrita · COM.BR Joined: 08 Dec 2006 Posts: 84 Location: portugal

Sorry for the offtopic but i can´t resist

Quote:

The internet, or more specifically the TCP/IP protocol which the internet is based on, was designed in the 1960's by US defense as a de-centralised network that copes with nodes being down, or completely destroyed in the case a war.

Your nick tells everything...

Ontopic:

It´s start to be really frustating, one of the foruns that i'm admin is on .br and it's a forum for a online game clan and is the base for our comunication :\

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Ajuda em Português->

perrygogas · Posted: Thu Dec 27, 2007 1:38 am Post subject:

.gr is down again for 4 hours now....