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Backup issue

 
Post new topic   Reply to topic    ForumUp English Language Support Forum Index -> Back-Up Issues - Requesting Back-Ups
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sv7mtv
Member


Joined: 20 Mar 2008
Posts: 11
PostPosted: Tue Mar 10, 2009 12:10 pm    Post subject: Backup issue Reply with quote
Hello,

I'm not sure if I'm posting my q at the right place

At 03/03/2009 I made 2 backup of my Forum (full and data only).
I follow the procedure up to the point I had to click on the URL link sended to my email.

My q is what next? I know that these backups are holded somewhere but how am I suppose to get them?

Thx in advance
Best Regards

http;//fjriders.forumup.com
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PirateScoobs
Member


Joined: 03 Jul 2007
Posts: 2031
Location: USA
PostPosted: Tue Mar 10, 2009 9:56 pm    Post subject: Reply with quote
Please e-mail the webmaster and request it:
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Moved to correct section.

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sv7mtv
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Joined: 20 Mar 2008
Posts: 11
PostPosted: Thu Mar 12, 2009 6:07 am    Post subject: Reply with quote
Thx and I'm sorry for my mistake
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sv7mtv
Member


Joined: 20 Mar 2008
Posts: 11
PostPosted: Sat Mar 14, 2009 10:29 am    Post subject: Reply with quote
PirateScoobs wrote:
Please e-mail the webmaster and request it:
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Moved to correct section.


I follow your guidance and I send an
Email to webmaster at 03/12/2009

Why there's no reply yet Question Exclamation

Regards

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PirateScoobs
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Joined: 03 Jul 2007
Posts: 2031
Location: USA
PostPosted: Sat Mar 14, 2009 4:08 pm    Post subject: Reply with quote
I left a post in the staff section for it to be looked into.

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sv7mtv
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Joined: 20 Mar 2008
Posts: 11
PostPosted: Sun Mar 15, 2009 10:21 am    Post subject: Reply with quote
Thx again
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Stefano123
ForumUp Webmaster


Joined: 16 Sep 2008
Posts: 265
PostPosted: Tue Mar 17, 2009 9:29 am    Post subject: Reply with quote
hello sv7mtv
I am webmaster's assistant .
please send me via pm your owner username and password, owner email, forum name and paypal payments'id.

This is the first step to get your backup. then i will inform you about other steps for further assistance Wink
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sv7mtv
Member


Joined: 20 Mar 2008
Posts: 11
PostPosted: Thu Mar 19, 2009 11:57 pm    Post subject: Reply with quote
Greetings


What do you mean when you said "paypal payments' id".
What the paypal has to do with my Forum Backup????

Regards
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gg'ssimon
ForumUp World-Wide Admin
<b>ForumUp World-Wide Admin</b>


Joined: 13 Nov 2005
Posts: 8658
Location: USA (ForumUp World-wide Admin )
PostPosted: Fri Mar 20, 2009 12:07 am    Post subject: Reply with quote
sv7mtv wrote:
Greetings


What do you mean when you said "paypal payments' id".
What the paypal has to do with my Forum Backup????

Regards


As stated in our FAQ about backups at
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Quote:
You must pay to remove advertisements for over 700,000 views, at least equaling 700,001, in order to use the Backup feature. You pay via Paypal in the Admin Control Panel > ForumUp.


So, you need to show the email receipt from PayPal showing that you did pay to remove at least 700,001 pageviews of ads. If you did not pay, then you cannot get a backup.

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sv7mtv
Member


Joined: 20 Mar 2008
Posts: 11
PostPosted: Fri Mar 20, 2009 10:57 pm    Post subject: Reply with quote
Sorry, I couldn't remember that point! Embarassed

PM sended with the requested details

Hopefully everything is ok now!

Best Regards
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gg'ssimon
ForumUp World-Wide Admin
<b>ForumUp World-Wide Admin</b>


Joined: 13 Nov 2005
Posts: 8658
Location: USA (ForumUp World-wide Admin )
PostPosted: Sat Mar 21, 2009 6:19 am    Post subject: Reply with quote
sv7mtv wrote:
Sorry, I couldn't remember that point! Embarassed

PM sended with the requested details

Hopefully everything is ok now!

Best Regards


I got the information in a PM you sent to me. It was actually supposed to go to Stefano, Webmaster's Assistant. But, I sent the information to him by PM.

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Stefano123
ForumUp Webmaster


Joined: 16 Sep 2008
Posts: 265
PostPosted: Mon Mar 23, 2009 4:35 pm    Post subject: Reply with quote
I am handling this backup issue
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