ForumUp English Language Support

hath · Member Joined: 16 May 2009 Posts: 15

i have stoped recieving the activation email for new members any one have any ideas cheers

Edited to attach signature. Alvas

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Alvas · Posted: Thu Sep 17, 2009 2:38 pm Post subject:

Check the spam/junk folders on your email account. Sometimes, ForumUp emails end up there. Also see if you have set activision of accounts to Admin in the admin panel.

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Alvas/Alexander

hath · Member Joined: 16 May 2009 Posts: 15

not in junk and i allways recieved them before the trouble we have just had checked admin and everything is as it sould be

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gg'ssimon · Posted: Thu Sep 17, 2009 4:18 pm Post subject:

hath wrote:

not in junk and i allways recieved them before the trouble we have just had checked admin and everything is as it sould be

If you did not set your forum to "activation by admin", then you will not receive activation emails for other people. THEY will get them.

If YOU want to activate all new members without them getting the email, then go to the admin panel and set it to "Activation by Admin".

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Margaret /gg'ssimon~ForumUp World-Wide Administrator

hath · Member Joined: 16 May 2009 Posts: 15

gg'ssimon wrote:

hath wrote:

not in junk and i allways recieved them before the trouble we have just had checked admin and everything is as it sould be

If you did not set your forum to "activation by admin", then you will not receive activation emails for other people. THEY will get them.

If YOU want to activate all new members without them getting the email, then go to the admin panel and set it to "Activation by Admin".

as my above post i always got them till the trouble we had and i do have them set as "activation by admin"

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gg'ssimon · Posted: Fri Sep 18, 2009 5:43 pm Post subject:

So then why on your forum do you say:

Quote:

please note there is a problem with activation emails so you mite not recieve a email please give it 24 hours and then attempt to sighn in

If you have it set to "activate by admin", the members will NOT get any activation email.

In the meantime, check the member list and then check the profile of the registrant in the admin panel, and activate them there if you want them to be activated.

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Margaret /gg'ssimon~ForumUp World-Wide Administrator

hath · Member Joined: 16 May 2009 Posts: 15

gg'ssimon wrote:

So then why on your forum do you say:

Quote:

please note there is a problem with activation emails so you mite not recieve a email please give it 24 hours and then attempt to sighn in

If you have it set to "activate by admin", the members will NOT get any activation email.

In the meantime, check the member list and then check the profile of the registrant in the admin panel, and activate them there if you want them to be activated.

i put that there today so people know that i will activate them but they wont get the message that they used to get to say they are active

what use to happen is

1 they register
2 i got an email with a link on to activate them
3 i clicked link and they recieved an email to say they were activated allowing them to log on

now they are registering but i am not recieving email so cant click link so that they can recieve email so i put this

please note there is a problem with activation emails so you mite not recieve a email please give it 24 hours and then attempt to sighn in

so that they know to try

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hath · Member Joined: 16 May 2009 Posts: 15

any more suggestions Confused

will try anything use to have it were they activated themselves but kept getting spammers for viagra ect so changed it it worked great till we had all the trouble

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Alvas · Posted: Mon Sep 21, 2009 11:02 am Post subject:

Hello, hath. I am sorry, but we have never experienced an issue like this and we have no idea what to do. However, we will do our best to help you.

Since your forum is on .co.uk, the issue may have been caused by the recent problems the domain experienced. I will ask the admins to decide whether the case should be reported to the webmaster.

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Alvas/Alexander

hath · Member Joined: 16 May 2009 Posts: 15

many thanks

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Alvas · Posted: Mon Sep 21, 2009 4:53 pm Post subject:

Before we report the matter to the webmaster, try changing your email in the admin panel and your profile. See if the problem persists with the new email.

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Alvas/Alexander

hath · Member Joined: 16 May 2009 Posts: 15

ok

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hath · Member Joined: 16 May 2009 Posts: 15

Alvas wrote:

Before we report the matter to the webmaster, try changing your email in the admin panel and your profile. See if the problem persists with the new email.

many thanks this seemed to do the trick replaced the emails and then put them back and its working thanks a lot Very Happy

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